Gilmore's Auto Service
CODE OF ETHICS
- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
OUR REVIEWS
Elizabeth Stokes, 12/08/2025After moving to Walnut Creek I was in need of an auto service repair shop; through a referral I started taking my car to Gilmore’s. Over the last year or so I have needed to take my car in for a one or two issues as well as basic oil change & have been very happy with service. They are very thorough in their work & have been really good on keeping me updated on repairs or service in general. They also are good about following up and checking in after service has been completed to make sure everything is in working order. Everyone I have interacted with is very friendly and accommodating. Josh especially is really great. Although their service fees are a bit higher than those I paid at my previous shop, I feel like I’m getting my money’s worth. If you’re looking for a good Auto repair shop, I definitely recommend Gilmore’s!
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