AUTONET TV

Ethics of Automotive Repair in Walnut Creek

We're going to be talking about the ethics of automotive repair. It seems like news outlets really like hit-and-run reporting; they hit everyone from groceries stores to retail to physicians. And the Walnut Creek automotive service and repair industry hasn't been given a pass either.

Unfortunately, every profession in Walnut Creek has some bad actors that hurt the reputation of everyone else. On the automotive side, industry associations and professional licensing organizations are very committed to high ethical standards.

Yet some people remain uncomfortable with Walnut Creek automotive service and repair. It may start with the fact that our vehicles are a big investment and we rely on them for so much in our lives. That alone guarantees our attention. And how well we understand the recommendations really impacts our comfort level.

If we understand what's recommended and the benefits of taking care of the work – and the pitfalls of putting it off – we'll have more trust in the recommendation. So communication is key. It's like going to the doctor; If she's using medical jargon and takes a lot of basic medical knowledge for granted, we have a hard time following her train of thought. It can be like that with your Walnut Creek service advisor too. He's so familiar with all things automotive, he may forget you don't know a PCV from an EGT.

If you don't understand what your doctor's talking about: ask some questions. If you don't understand what your Walnut Creek automotive advisor's talking about: ask some questions.

Let's go back to those ethical standards; when we hear a repair recommendation, we always ask ourselves, "Is this really necessary?" Well, here's the industry standard:

If a technician tells you that a repair or replacement is required it must meet the following criteria:

1. The part no longer performs its intended purpose
2. The part does not meet a design specification
3. The part is missing

For example, it you take your car in for a grinding noise when you step on the brakes, you may just think you need new brake pads. After the inspection, the technician at Gilmore's Auto Service says that you have a cracked rotor and need to replace it.

If you tried to get him to simply put new pads on, he would say that if you didn't want to replace the rotor; Gilmore's Auto Service would ethically have to refuse the repair.

To just put pads on a cracked rotor would have been very wrong. The brakes could've failed at anytime and needed to be repaired – not just have a band-aid slapped on them.

Now, looking at something not so serious, the technician may suggest repair or replacement if:

1. The part is close to the end of its useful life – just above discard specifications or likely to fail soon
2. To address a customer need or request – like for better ride or increased performance
3. To comply with maintenance recommended by the vehicle's manufacturer
4. Based on the technician's informed experience

Of course, the technician has the burden of making ethical recommendations and properly educating their customers. For the customer, if you are uncomfortable with a recommendation, ask some questions. More information is always a good thing.

Gilmore's Auto Service
2151 N Broadway
Walnut Creek, CA 94596
(925) 939-9430
http://www.gilmoresauto.net

Your Vehicle Is NOT Maintenance Free, Walnut Creek Car Owners

A generation ago, Walnut Creek drivers seemed to be more inclined to keep their vehicle's preventive maintenance on schedule. One reason for this may be that vehicles back then were a lot less reliable than they are today. Taking your vehicle in to your Walnut Creek shop every year or two for repairs seemed to be a good reminder to keep the oil changed.

For example, almost everyone in Walnut Creek used to take their vehicles in for regular tune-ups. Vehicles had mechanical ignition systems, which meant ignition points, spark plugs and coils had to be replaced and the timing adjusted every few years. As long as the vehicle was in for a tune-up at Gilmore's Auto Service, the vehicle was inspected and you took care of any needed repairs at the same time.

Today's engines have electronic ignition systems and engine control computers. Spark plugs can last for up to 100,000 miles/160,000 km. Vehicle reliability has vastly improved in the last few decades, and surveys report fewer problems with new vehicles than ever before. That also means that our vehicles don't experience a huge performance drop when they're ready for some care. But it doesn't mean that they don't need it.

Modern Walnut Creek drivers need to rely on calendars and mileage intervals to know when to schedule maintenance. Owner's manuals contain recommendations on when different types of maintenance should be performed. Also, Gilmore's Auto Service in Walnut Creek can provide advice about auto maintenance schedules. At Gilmore's Auto Service in Walnut Creek, we know that benefits of staying on top of preventive maintenance are substantial. First, you'll get better engine performance and fuel economy. Those two things alone return the cost of preventive maintenance: in fuel savings and safety. Also, routine maintenance has been proven to prevent major car repairs later on. Again, the cost savings can be significant. As the old saying goes, “Spend a penny, save a dime.”

Modern vehicle engines may be more durable and reliable than their predecessors, but they're more sophisticated and complex as well. For this reason, preventive maintenance today is even more critical than the old tune-up. Modern engine systems have a lot of parts that have to stay lubricated. These parts can be made of aluminum, plastic or steel. Special additives in lubricants are required to keep each of these materials from breaking down or corroding. Over time, these additives are depleted, even if the vehicle isn't driven. This makes fluid changes a critical part of scheduled maintenance if you want to keep your vehicle on the road.

As an example, coolant fluid in your engine is a sophisticated mix that not only keeps your vehicle engine cool but also protects and maintains its components. However, this fluid gradually gets contaminated and anti-corrosion additives are depleted. It can become corrosive and damage the vehicle's engine parts it was designed to protect. It can eat holes in your radiator and other engine parts. Changing the coolant could have prevented this damage, and it's a whole lot easier and cheaper than replacing a radiator.

Timely oil changes are more critical for Walnut Creek drivers than they used to be. Skipping just one oil change can start the build-up of oil sludge in your engine. Sludge can clog small engine passages, which cuts off the supply of lubricant to engine parts. Just this small bit of sludge can reduce the life expectancy of your engine. If the build-up continues, it could lead to engine failure within two or three years.

One word of warning to anyone in Walnut Creek who purchases used vehicles: take care when buying a leased vehicle. Walnut Creek folks who lease vehicles only intend to drive them for two or three years, generally the years when the vehicle is least likely to experience any problems. One of the reasons people lease vehicles is that they don't want to be bothered with maintenance or vehicle care. Before buying a pre-leased vehicle, be sure to inspect it for signs of damage that result from lack of proper care.

We can all be grateful for the improved reliability of our modern vehicles. With proper maintenance and care, we can expect them to last longer, perform better, get better fuel economy and require fewer repairs than ever before. We just have to be more conscientious about scheduling time for their care.

Give us a call or send us an email for more helpful tips.

Gilmore's Auto Service
2151 N Broadway
Walnut Creek, CA 94596
(925) 939-9430
http://www.gilmoresauto.net

Serpentine Belt Service at Gilmore's Auto Service in Walnut Creek

If you've ever heard a squealing sound under your vehicle hood, chances are it was your serpentine belt. More importantly, the belt powers the alternator. The alternator creates electricity that's used by your vehicle's electrical systems and also charges the battery. Without the alternator, the battery will go dead after a short distance.

The serpentine belt may also run the pumps for both the power steering (some are electric) and power brakes (some use vacuum boost).

And, on most vehicles, the serpentine belt powers the water pump. The water pump circulates coolant through the engine to keep it within optimal operating temperatures. On some Walnut Creek vehicles, the water pump is powered by the timing belt instead of the serpentine belt.

When they understand what it does, Walnut Creek drivers realize that if it breaks, it affects a lot of systems. That's why vehicle manufacturers outline recommended replacement guidelines in the owner’s manuals. If this important maintenance component is not included in your owner’s manual, come see us at Gilmore's Auto Service.

At Gilmore's Auto Service in Walnut Creek, your professional technician can perform a visual inspection of the belt to see if it has any cracks that signal the belt could fail soon. If the belt has more than three or four cracks every inch or couple of centimeters, has deep cracks that penetrate half the depth of the belt, is frayed, is missing pieces or has a shiny, glazed look, it needs to be replaced regardless of age or mileage.

If it has lost a significant amount of thickness, it also needs to be replaced. Talk to your service advisor at Gilmore's Auto Service. There's a special spring-loaded pulley attached to the engine called the tensioner pulley. Its job is to make sure there's a constant tension on the serpentine belt so that it doesn't slip. The spring can become worn and no longer provide the necessary pressure to keep the belt tight. At Gilmore's Auto Service, we recommend that the tensioner be replaced at the same time as the serpentine belt.

As mentioned, a squealing sound could alert you that the serpentine belt needs to be replaced. It may be loose if you hear a slow, slapping sound when idling your vehicle.

All in all, the serpentine belt is very important to the operation of your vehicle. And it's not that expensive to replace at Gilmore's Auto Service – so it's good to do so before it fails.

Gilmore's Auto Service
2151 N Broadway
Walnut Creek, CA 94596
(925) 939-9430
http://www.gilmoresauto.net

Gilmore's Auto Service Often Asked About Premium vs. Regular Gas

Walnut Creek residents often ask the question: "Will using premium gas make my car run better?" The answer is simple. But first, let's talk about what exactly premium gasoline is.

Different grades of gasoline have different octane ratings. Regular gasoline has the lowest octane rating and premium the highest. Most gas stations around Walnut Creek, CA, also carry a mid-grade that falls in between the two. The octane range for the different grades of gas varies by region due to altitude differences.

Engines require different octane ratings because of design differences. For example, turbocharged engines usually require premium gas.

There's a sticker on your gas tank filler lid that tells you the minimum octane rating your vehicle manufacturer recommends.

For help identifying the type of gasoline your engine needs, come by Gilmore's Auto Service in Walnut Creek.

Gilmore's Auto Service
2151 N Broadway
Walnut Creek, CA 94596
(925) 939-9430
http://www.gilmoresauto.net